Custom AI Solutions
AI innovations that boost your competitiveness – production-ready, integrable, controllable
We develop tailored AI solutions – as internal assistance agents or as AI features in your products. Focus: production-ready implementation instead of pilot demos – including integration, quality mechanics and operations.
Why talsen team?
Your advantage: AI agents with process and decision logic – auditable instead of black box
BPMN/DMN as backbone
Orchestration (BPMN) + decision logic (DMN) are modeled, versioned and auditable – foundation for stable automation.
Robust integration solved
Stably connected, not through fragile workarounds.
Operational capability by design
Logging/tracing/metrics, security-by-design, audit trail, release/rollback – optionally also as managed service.
Two ways AI creates value for you
AI for internal productivity & processes
AI agents take over recurring knowledge and coordination work – e.g., classifying, pre-checking, following up, consolidating and triggering workflows across multiple systems.
AI as a feature in your customer product
Want to offer your customers a chat/search assistant or an AI-powered service and automation experience? We develop the AI component tailored to UX, data logic, security and scaling – cleanly integrated into your product architecture.
What we implement for you
AI as product component
We build AI like a product module: with clear interfaces, versioning, evaluation/quality criteria and an operational concept – so the solution remains sustainable long-term.
Chatbots, RAG systems, AI agent orchestration
We develop chatbots and assistant systems for support, sales, service and internal specialist teams, build RAG solutions that provide reliable answers grounded in your knowledge sources, and deliver agent orchestration for multi-step workflows – from triage to execution, including escalation when confidence is low.
Model adaptation and AI training
We adapt solutions to be more reliable and efficient in specific use cases – e.g., through prompt/tool design, domain adaptation, structured evaluation and (where sensible) fine-tuning.
Advantage through proven AI modules
Where it fits, we use proven building blocks (e.g., search/chat, document checks) and adapt them to your data sources, workflows and UI – without ignoring your system reality.
Typical blockers – and how we resolve them
In practice, automation rarely fails due to lack of will, but due to:
Shadow processes
Documentation ≠ reality, implicit responsibilities and workarounds
Heterogeneous system landscape
Media breaks (email/Excel/ticketing/ERP/CRM/legacy)
Data quality & semantics
Inconsistent fields, missing IDs, unclear terms
Loss of control concerns
Missing governance and transparency
Lack of operational capability
Metrics, ownership, incident/change processes
We first make the real process visible and the decision logic explicit – then selectively automate the steps with the best ROI at acceptable risk.
Control, traceability, compliance
To ensure AI is accepted and safely operated in daily use, we build it to be controllable:
- ✓Agents act within defined guardrails
- ✓Actions are logged (audit trail)
- ✓Decisions are justified (e.g., rules/confidence/sources)
- ✓Escalation/approvals are possible ("human-in-the-loop")
How your solution is created (typical process)
As-is analysis
Interviews, artifact/data analysis, optional process mining
Modeling
BPMN for processes, DMN for decisions/rules; roles, events, interfaces, KPIs
Prioritization
Use case backlog by ROI, risk, feasibility
Implementation
Agent design (guardrails, tools, knowledge sources), integrations, test/release concept, security & audit trail
Rollout & operations
Monitoring, continuous optimization based on KPIs; optional managed service
Typical use scenarios
Assistance agents for departments (classification, pre-checking, follow-up, case processing)
End-to-end orchestration across multiple systems (API/event-first)
Document/ticket automation with rules and approval steps
Frequently asked questions
Contact
Let's clarify objectives, system reality and the fastest path to a productive solution – auditable, integrable and operationally controllable.